Shipping policy
Shipping Policy
BleuMundae Group Shop
Operated by BleuMundae Group LLC
Last updated: October 10, 2026
Order Processing
We work to process and fulfill orders promptly. Processing times may vary based on product availability, supplier requirements, weekends, and holidays.
Orders may be fulfilled directly or through third-party fulfillment partners.
Shipping Availability
Available shipping destinations are displayed during checkout. Certain products may have shipping restrictions based on their size, weight, origin, or supplier.
Shipping Costs
Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.
Estimated Delivery Times
Estimated delivery times may vary depending on the product, fulfillment location, shipping carrier, and destination.
Any delivery estimate provided at checkout or in an order confirmation is subject to applicable shipping conditions. We will communicate material delays when required by law.
Order Tracking
When tracking information is available, customers may receive a shipping confirmation containing tracking details.
Tracking updates may take time to appear after a package has been handed to the carrier.
Multiple Shipments
Orders containing multiple products may arrive in separate packages or on different dates.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information. If an address requires correction, please contact us promptly. Address changes cannot always be accommodated once fulfillment has begun.
Damaged, Missing, or Incorrect Items
If your order arrives damaged, contains an incorrect product, or appears to be missing an item, contact our customer support team with your order number and a description of the issue. Photographs may help us investigate.
We will review the matter and provide an appropriate resolution consistent with our Return and Refund Policy and applicable law.
International Shipping
BleuMundae Group Shop currently prioritizes shipping within the United States.
International shipping is planned for a future expansion and is not currently guaranteed.
As international destinations become available, eligible countries, shipping charges, and delivery estimates will be displayed during checkout.
International customers may be responsible for applicable customs duties, import taxes, and clearance fees, as disclosed during checkout and subject to applicable law.
We will update this policy as additional international shipping services become available.
Customer Support
For shipping questions, order assistance, or delivery concerns, please use the contact information published on our storefront.
BleuMundae Group Shop is committed to clear communication and dependable customer service.